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How to Fix Jio Network Issues: A Comprehensive Guide

Updated on: 07-Jun-2024 06:50 AM

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Experiencing poor or unstable Jio network connectivity can disrupt your daily activities and productivity. Whether it's slow internet speeds or dropped calls, network issues can be incredibly frustrating. Luckily, there are several practical solutions you can try to restore your network performance. This guide covers various methods to help you troubleshoot and resolve Jio network issues efficiently.


Table of Contents

  • Verify Your Active Recharge Plan
  • Assess Signal Strength and Network Coverage
  • Toggle Airplane Mode
  • Restart Your Device
  • Check and Reset APN Settings
  • Remove or Replace Phone Case
  • Reset Network Settings
  • Re-insert the SIM Card
  • Update Your Device Software
  • Contact Jio Customer Care
  • Enhance 5G Connectivity on Jio
  • FAQs

Verify Your Active Recharge Plan

First, make sure your Jio recharge plan is active and has sufficient validity. An expired plan or low balance can lead to connectivity issues. You can quickly verify your plan status using the MyJio app.


Assess Signal Strength and Network Coverage

Network issues often stem from weak signal strength or poor coverage. To check the exact signal strength on your Android device:

  1. Open Settings

  2. Scroll down and select About phone

  3. Tap SIM status

  4. Look for the Signal strength value

A signal strength between -50 dBm to -70 dBm is excellent, while -71 dBm to -90 dBm is good. Values above this range indicate average or poor signal quality.

Toggle Airplane Mode

A quick way to improve your Jio network is by toggling Airplane mode. This can be done by:

  • Pulling down the notification panel on Android or the Control Center on iPhones.
  • Enabling Airplane mode, waiting a few seconds, and then disabling it.
Airplane Mode

Restart Your Device

Restarting your phone can help it reconnect to stronger networks and refresh its system, potentially resolving connectivity issues.

Check and Reset APN Settings

APN (Access Point Name) settings connect your device to the network. Incorrect settings can cause connectivity problems. To reset APN settings on Android:

  1. Open Settings and select Network and Internet

  2. Tap on Mobile networks

  3. Select Access point names

  4. Tap the three dots in the upper right corner and choose Reset to default

Remove or Replace Phone Case

Phone cases, especially third-party ones, can interfere with network signals. If you suspect this might be the issue, try removing the case to see if connectivity improves.

Reset Network Settings

Resetting network settings can resolve various connectivity issues. Here’s how:

  1. Open Settings and use the search bar to find “Reset network settings”.
  1. Select the appropriate option and confirm by tapping Reset settings.

Re-insert the SIM Card

A dislodged SIM card can cause network problems, particularly if your phone has been dropped. Remove and re-insert the SIM card to ensure it’s properly seated.


Update Your Device Software

Keeping your device software up to date ensures you have the latest improvements and bug fixes. Check for software updates in your phone's settings and install any available updates.

Contact Jio Customer Care

If none of the above methods work, contact Jio customer support. Provide details about your location and the issues you’re experiencing. Jio customer care numbers are:

  • For Jio users: 198
  • For non-Jio users: 1800-889-9999

Enhance 5G Connectivity on Jio

  • Disable Smart 5G Settings: This feature conserves battery by switching between 5G and 4G. Disabling it can help maintain a steady 5G connection.

  • Switch Between NSA and SA Modes: Ensure your phone is set to SA (Standalone) mode to take full advantage of Jio’s 5G network.

Also Read:10 Ways to Keep Your Gaming Laptop Cool


How to check Jio network outage?

Use third-party apps like Opensignal to check 5G and 4G network coverage in your area. Green indicates good coverage, while red or orange indicates poor connectivity.

How to report a Jio network outage?

To report a network outage, call Jio customer care at 1800-88-99999.

What if I’m constantly facing network issues with Jio?

If you experience daily network problems, consider switching to another provider like Airtel or Vi. Before making the switch, check with other users in your area to gauge their experiences.

By following these steps, you should be able to resolve most Jio network issues and enjoy seamless connectivity. Happy troubleshooting!

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