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How to Block Your Lost or Stolen Jio SIM

Updated on: 18-Jun-2024 12:16 PM

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Losing your Jio SIM card can be a stressful experience, but taking swift action can prevent any potential misuse of your mobile number. In this guide, we’ll walk you through several methods to block your lost or stolen Jio SIM, whether you have access to another Jio number, want to use the MyJio app, prefer sending an email, wish to use the website, or choose to visit a nearby Jio store.

Jio Stolen

Table of Contents

Block Jio SIM Using Another Jio Number

If you have access to another Jio mobile number, follow these steps to block your lost SIM:

  1. Call Customer Care: Use a phone with a spare Jio number and dial 198 or 199.
  1. Navigate the IVR System: Follow the IVR prompts to reach a customer care executive.

  2. Provide Verification Details: Once connected, the executive will ask for your name and address for verification.

  3. Submit Block Request: The executive will process your request, and you will receive a confirmation on the Jio number you used for the call.

Block Jio SIM Using the MyJio App

The MyJio app offers a convenient way to block your SIM. Here’s how:

  1. Open the MyJio App: Launch the app on your smartphone.
  1. Go to the Menu: Tap on the ‘Menu’ tab at the bottom of the screen.
  2. Select JioCare: Scroll down and select ‘JioCare: Help & Support’.
  3. Choose Block SIM: Tap on the ‘Block SIM’ option.
  4. Enter Your Number: Input the lost Jio mobile number and hit ‘Proceed’.
  5. Verify Ownership: The app will verify your ownership before initiating the block request.

P.S:This section can also be used to unblock a Jio number if you find it later.

Block Jio SIM by Sending an Email

For those who prefer using email, follow these steps:

  1. Visit Jio’s Website: Open the Jio website on your computer.
  1. Navigate to Support: Click on the ‘Support’ tab.
  2. Go to Control Centre: Select the ‘Control Centre’ section.
  3. Click on Email: Choose the ‘Email’ option.
  4. Fill Out the Form: Complete the form with the required details and submit it.
  5. Provide Verification: You may need to provide proof of ownership before the request is processed.

Block Jio SIM Online Through the Website

Similar to the app, the Jio website also provides an option to block your SIM:

  1. Visit Jio’s Website: Open the website on your computer.
  1. Select Support: Click on the ‘Support’ tab.
  2. Choose Lost SIM: Tap on the ‘Lost SIM’ option.
  1. Enter Your Number: Input the Jio mobile number you want to block and click ‘Proceed’.
  2. Verify Ownership: The website will verify your ownership before processing the block request.

Block Jio SIM by Visiting a Jio Store

If you prefer an offline method, you can visit a nearby Jio store:

  1. Visit the Store: Go to your nearest Jio store.
  2. Request Assistance: Inform the service agents about your lost or stolen SIM.
  3. Provide Verification: The agents may ask for identification and verification details.
  4. Get a New SIM: The store can provide a new SIM card on the spot if needed.


What should I do after blocking my Jio SIM? Once your SIM is blocked, all cellular and network services on that number will be terminated. If you don’t find your SIM, you can request a new one via home delivery or by visiting a Jio store.

How long does it take to block a Jio SIM? It typically takes around two to three hours for the mobile number to be blocked after submitting the request.

Taking prompt action can help secure your mobile number and prevent any unauthorized use. Choose the method that works best for you and ensure your Jio SIM is blocked as quickly as possible.

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