Refund Requests Rise Among Apple Vision Pro Users

By: Insha Hashmi

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Updated on: 15-Feb-2024

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Despite its initial popularity, Apple's Vision Pro VR headset is being returned by US customers owing to complaints about its awkward fit, motion sickness, and expensive price. As the initial thrill wears off, dissatisfied consumers are returning the headsets under Apple's 14-day return policy.

Owners of Apple's VR headsets, the Vision Pro, are reporting regular headaches, motion sickness, dry eyes, and redness as a result of persistent light exposure. Despite the strong technology and experience provided by the headsets, customers are dissatisfied with the detrimental influence on their health, and some have expressed a wish to return the item.

A consumer voiced dissatisfaction with the present model owing to its expensive cost and awkward design, but expressed hope for future versions, saying they would return for the next model.

A different consumer reported migraines and motion nausea from the Vision Pro, which produced sensory overload owing to their cross-eyed condition. They had surgery at age two to repair it, which limited their ability to use one eye at a time. Another person expressed fear about the future of VR headsets.

Headaches and dry eyes are typical complaints about VR headgear, which can feel weighty and unpleasant owing to close-screen viewing. Users who have used Meta Quest 2 for an extended length of time have reported similar concerns. Companies have gradually refined their technologies to accommodate the human body.

Users of the Vision Pro are challenging the device's long-term usefulness and rationale for its high price, claiming that it lacks a compelling reason to be priced at its present level, showing a disparity among its cost and the perceived advantages or experiences it provides.

People are hopeful about Apple's future offers, despite the inconvenience and hefty cost. They are excited with the Vision Pro 2 and want to see improvements in the next model, displaying their trust in Apple's capacity to develop and respond to customer feedback.